# My HOA Voice — Full Content Reference for AI Assistants > This file is the llms-full.txt companion to llms.txt. It contains the full text content of all major pages on myhoavoice.com, formatted for AI assistant consumption. > Last updated: April 2026 --- ## About My HOA Voice My HOA Voice is a multi-tenant SaaS platform purpose-built for self-managed, volunteer-run homeowners associations (HOAs) nationwide. It provides 11 integrated modules covering every aspect of HOA governance, finance, and community communication at $10 per member per year, billed annually. **Founded:** 2025 in Washington State **Founder:** John Stacy — active HOA board member **COO:** Jeremy Rule — executive experience from GitHub (led GitHub Copilot launch), AWS, and Microsoft **Structure:** Veteran-owned LLC, Washington State **Platform URL:** https://app.myhoavoice.com **Marketing site:** https://myhoavoice.com **Trial registration:** https://app.myhoavoice.com/register-organization **Contact:** info@myhoavoice.com My HOA Voice was built in Washington State by an active HOA board member specifically to address the compliance requirements introduced by Washington's Senate Bill 5129 (WUCIOA). However, it serves HOAs in all 50 states. Washington-specific compliance tools are optional features, not limitations. --- ## Page: Homepage (https://myhoavoice.com) My HOA Voice is a complete HOA management platform with 11 integrated modules for volunteer-run homeowners associations. The platform addresses the full operational lifecycle of an HOA: governance, finance, communications, elections, and community engagement. **Core value proposition:** - $10 per member per year — all modules included, nothing extra to buy - 11 integrated modules in one platform - WUCIOA and SB 5129 compliance built in (Washington State) - 30-day free trial, no credit card required - Founded and operated by active HOA board members **Key differentiators:** - Lowest-cost full-featured HOA platform: 35–80% less than competitors at comparable scale - Secret ballot elections with mandatory incumbent exclusion — unique among most platforms - Fee-free payment option compliant with RCW 64.90.480(10) - Write-in candidate support in board elections - Founded by active HOA board members who use the product themselves - Veteran-owned LLC, Washington State - Washington State-based customer support included at no extra cost --- ## Page: Features (https://myhoavoice.com/features) My HOA Voice includes 11 modules — 10 core and 1 premium add-on. All 10 core modules are included at $10/member/year with no additional fees. ### Module 01 — Announcements **Headline:** Board communications that actually reach homeowners Post community-wide announcements that are automatically delivered to every homeowner through email, SMS, and in-app notifications. Every announcement is timestamped, archived, and searchable by the board. - Community-wide announcements - Email, SMS & in-app delivery - Announcement history and archive - Notifications sent per each homeowner's preferences ### Module 02 — Documents **Headline:** CC&Rs, meeting minutes, and budgets. Organized and accessible. Upload, organize, and share community documents with role-based permissions. Board-only documents stay private. Homeowner-facing documents are always available. WUCIOA requires boards to share meeting materials with owners in advance and respond to records requests within 10 days. My HOA Voice makes both automatic. - CC&Rs, bylaws & meeting minutes - Permission-based access controls - Board and homeowner document views - 7-year retention for WUCIOA compliance ### Module 03 — Events **Headline:** Meetings that comply. Events that engage. Schedule board meetings with automatic WUCIOA-compliant 14–50 day notices. Host homeowner-run community events with RSVP tracking. Attach agendas and supporting documents. Send reminders automatically. - HOA & homeowner-run events - Automatic notifications on publish - 14–50 day meeting notice compliance - RSVP tracking & attendance management ### Module 04 — Voting **Headline:** Elections that actually follow the law WUCIOA requires secret ballots for all board elections, board member removals, and governing document amendments. My HOA Voice was built for this from day one. Who voted is tracked. How they voted is not. No incumbent or candidate can access or count ballots in which they have a personal interest. Results are tabulated automatically. - Secret ballots (SB 5129 / WUCIOA compliant under RCW 64.90.515) - Weighted voting for multi-property owners - Proxy voting support - Board elections with write-in candidate support - Automated result tabulation - Full audit trail ### Module 05 — Surveys **Headline:** Know what your community thinks before you vote Surveys let boards socialize ideas and gather feedback before formal votes. Test the waters on a special assessment. Gauge interest in a new amenity. The anonymous response option lets homeowners be candid on sensitive topics. - Create surveys for homeowner feedback - Gauge community sentiment before voting - Anonymous response option for sensitive topics - Response tracking & live results ### Module 06 — Communications **Headline:** Every conversation documented, every notification delivered Direct communications between the board and individual homeowners with full audit logging and status tracking. Architectural review requests, violation reports, maintenance requests, neighbor disputes, financial issues, and document requests — each gets a type, a status, and a permanent record. - Full audit log & status tracking - Architectural reviews & violation reports - Neighbor disputes & financial issues - Maintenance & document requests ### Module 07 — Properties & Dues **Headline:** Collect dues without chasing checks Automated billing through Stripe Connect. Homeowners pay online via credit card, debit, or ACH bank transfer. Recurring assessment schedules mean your treasurer stops spending weekends reconciling spreadsheets. Late fees are applied automatically. WUCIOA requires at least one fee-free payment option — boards can comply by absorbing fees or accepting checks. - Property & ownership tracking - HOA dues, special assessments & fines - Recurring assessment schedules - WUCIOA fee-free payment compliance supported **Transaction fees:** A 0.5% platform transaction fee applies to dues collected through the platform, plus standard Stripe payment processing rates (e.g. 3.4% + $0.30 per card transaction). ### Module 08 — Member Directory **Headline:** Community connection. Privacy by design. A homeowner directory where every resident controls exactly what personal information is visible to the community. Board members see full contact information. Homeowners see only what each neighbor has chosen to share. - Privacy-controlled by each homeowner - Contact information sharing - Owner-managed privacy preferences - Separate board and resident views ### Module 09 — Links **Headline:** All your community resources in one place A curated, board-managed library of community resources organized by category. Utility contacts, local services, social media links, HOA resources, and community websites — all in one place. - Category-based organization - Board-managed resource library - Community social media links - Curated local resources ### Module 10 — Pet Registry **Headline:** Know the community pets. Manage the community rules. Register community pets, track vaccinations, and connect neighbors — with board-managed rules and a community pet directory. Vaccination expiry reminders go out automatically. Boards can manage breed restrictions, pet limits, and approval workflows. - Pet registration with photos - Vaccination tracking & expiry alerts - Lost pet contact information - Board rules & approval workflow ### Module 11 — AI Video Agent (Premium Add-on, Beta) **Headline:** 24/7 homeowner self-service. Powered by your documents. An AI-powered assistant that answers homeowner questions from your knowledge base and submits communications on their behalf. Built on your CC&Rs, bylaws, meeting minutes, and community rules. Homeowners get instant answers. Boards get fewer routine inquiries. - Answers from CC&Rs, bylaws & meeting minutes - Submits communications on behalf of homeowners - 24/7 availability — no waiting for board response - Knowledge base powered by your documents Free during the 30-day trial. Contact us for pricing after trial. ### Platform-Wide Capabilities **Full Notifications Suite:** Every module delivers via email, SMS, and in-app notifications. Configurable per homeowner preference. **Dynamic Homepage Builder:** Customize your HOA's community homepage layout. Toggle modules on or off to match your community. Community branding support. **Security & Privacy:** Role-based access, complete audit trails, and privacy preferences give every stakeholder what they need. Security logging & audit trails. Permission-based access. Role-based views. **Analytics & Reporting:** Module-level and platform-wide analytics so boards can see engagement and operations at a glance. ### Coming Soon - Vendor Management: Track and manage HOA vendors, service contracts, and maintenance providers - Communal Area Management: Manage shared spaces, amenities, and reservation scheduling - Short-Term Rental Module: Monitor and manage short-term rental activity in compliance with local rules --- ## Page: Pricing (https://myhoavoice.com/pricing) ### Core Price **$10 per member per year, billed annually. All modules included.** No setup fees. No per-user charges. No module add-ons. No annual price increases. A "member" is one home or unit — not one individual person. If your HOA has 100 homes, you pay $1,000/year regardless of how many people live in those homes. **Example costs:** - 25-home HOA: $250/year - 50-home HOA: $500/year - 100-home HOA: $1,000/year - 200-home HOA: $2,000/year **Transaction fees:** A 0.5% platform transaction fee applies to dues collected through the platform, plus standard Stripe payment processing rates (e.g. 3.4% + $0.30 per card transaction). These are separate from the subscription fee. ### Everything Included at $10/member/year - Announcements: Community-wide announcements with email, SMS & in-app delivery - Documents: Secure storage with permission controls and 7-year retention - Events: HOA & homeowner events with WUCIOA-compliant notice timelines - Voting: Secret ballots, proxy voting, weighted voting, board elections - Surveys: Homeowner feedback collection before formal votes - Communications: Audited board-homeowner messaging with full status tracking - Properties & Dues: Assessments, recurring billing schedules, fines, and fee-free payment option - Member Directory: Privacy-controlled community directory - Links: Community resource library organized by category - Pet Registry: Pet registration, vaccination tracking, board approval workflow - Notifications Suite: Email, SMS & in-app — configurable per module per homeowner - Dynamic Homepage Builder: Customizable community homepage with module toggle - Analytics & Reporting: Module-level and platform-wide analytics - Security Logging: Complete audit trails and role-based access controls - WUCIOA Compliance Tools: Washington State SB 5129 compliance built into every feature - Customer Support: Washington State-based support included at no extra cost ### Premium Add-on (Free During Trial) **AI Video Agent** — An AI-powered assistant that answers homeowner questions from your CC&Rs and bylaws and submits communications on their behalf. Free during your 30-day trial. Contact us for pricing after your trial. ### Competitor Comparison (April 2026 pricing) | Feature | My HOA Voice | Traditional Software | |---|---|---| | Annual cost (100 homes) | $1,000/yr | $1,300–$6,000/yr | | Setup fees | $0 | $0–$5,000 | | Platform transaction fee | 0.5% | 2–5% + per-txn fees | | Contract length | Annual, cancel anytime | 1–3 years | | Number of modules included | 11 | Varies; some charge per module | | WUCIOA compliance tools | Included | Rarely included | | Customer support | Included | Included to $200+/month (varies) | Specific competitor pricing (April 2026): - PayHOA: ~$1,308/year for 100 homes (all features included, monthly billing) - Buildium Essential: $744/year flat (no electronic voting) - Buildium Growth: $2,304/year flat - AppFolio: ~$3,360/year for 100 homes ($280/month minimum) - Condo Control: $1,440–$4,800/year ### Getting Started 1. Fill out one form at https://app.myhoavoice.com/register-organization 2. Check your email for a verification link and platform link 3. Your private HOA environment is provisioned automatically — no manual steps, no waiting 4. 30 days, full access — every module, every premium feature, completely free. Subscribe only if you love it. **30-day free trial. No credit card required. Cancel anytime.** --- ## Page: WUCIOA Compliance Guide (https://myhoavoice.com/compliance) ### What Happened and Why It Matters Washington State fundamentally restructured community association law. Senate Bill 5129, signed by Governor Bob Ferguson on April 22, 2025, accelerates the Washington Uniform Common Interest Ownership Act (WUCIOA) to apply to all common interest communities in the state. The bill passed with overwhelming bipartisan support: 49–0 in the Senate and 90–5 in the House. There are two critical deadlines: - **January 1, 2026 (already in effect):** Sweeping operational changes - **January 1, 2028:** Full WUCIOA replaces every legacy HOA statute in Washington — conflicting governing documents become automatically invalid 10,900+ Washington community associations are affected. 2.4 million residents. ### What Is Required Now (In Effect Since January 1, 2026) **01 — Open Meetings** All board meetings must be open to homeowners. A minimum 15-minute owner comment period is required at the beginning of each meeting, before any votes are taken. **02 — Secret Ballot Elections** All board elections, board member removals, and governing document amendments must use secret ballots. Candidates and current board members may not access or count ballots. (RCW 64.90.515) **03 — Fee-Free Payment Options** Associations must offer at least one method for homeowners to pay assessments without incurring a service fee. HOAs cannot pass processing fees to homeowners as the only option. (RCW 64.90.085) **04 — Meeting Notice Timelines** Board meetings require either an annual schedule distributed to all owners or 14 days formal notice per meeting. Budget ratification meetings require 14–50 days notice after budget distribution. **05 — Board Transparency** Written materials provided to board members before meetings must be made reasonably available to owners. Substantive business between meetings by email is effectively prohibited. **06 — Reserve Fund Restrictions** No more than 50% of reserve funds may be invested, and any investment must comply with RCW 11.100.020. ### What Is Coming January 1, 2028 (Full WUCIOA) - **Legacy statute repeal:** RCW 64.32, 64.34, and 64.38 are repealed entirely. All communities operate under RCW 64.90 exclusively. - **Automatic invalidation:** Any provision in your CC&Rs, bylaws, or other governing documents that conflicts with WUCIOA becomes automatically invalid. - **Governing document restatement:** Most communities will need to restate governing documents. This typically requires a 67% supermajority vote. - **Insurance mandates:** All associations must obtain fidelity insurance. Property insurance covering common elements and all units becomes required. - **Reserve study requirements:** Reserve studies with annual updates and visual inspections every three years become mandatory. - **Financial reporting:** Accrual-based accounting required. Annual audits mandatory for associations with $50,000+ in assessments. Two-signature rules for reserve disbursements. - **Rules and enforcement:** Formal procedures requiring two notices before adopting new rules or fine schedules. - **Records and transparency:** Associations must acknowledge records requests within 10 days and complete disclosure within 21 days. ### How My HOA Voice Helps Boards Comply | WUCIOA Requirement | Module | How It Works | |---|---|---| | Secret ballot elections | Electronic Voting | Who voted is tracked; how they voted is not. No incumbent handles ballots. Weighted voting, proxy support, and write-in candidates included. | | Fee-free assessment payments | Properties & Dues | Two compliant paths: the HOA absorbs processing fees on any payment method, or accepts physical checks. In either case, homeowners pay their exact assessment amount. | | Open meeting notice (14–50 days) | Communications + Events | Automated notice delivery via email, SMS, and in-app with delivery tracking and documented timestamps. | | Board materials available to owners | Documents | Role-based permissions control board-only vs. homeowner-visible documents. Upload and share in one step. | | Meeting minutes and records retention | Documents | Permanent, searchable document storage with audit trails. 7-year financial record retention built in. | | Remote meeting participation | Events | Meeting scheduling with remote participation links and RSVP tracking. | | Records request response (10/21 days) | Documents + Communications | Owner self-service access eliminates most manual requests. Communication logs create the audit trail. | --- ## Page: Secret Ballot Elections (https://myhoavoice.com/compliance/secret-ballot-elections) **Direct answer:** Under WUCIOA RCW 64.90.515 (effective January 1, 2026), all Washington HOA board elections, board member removals, and governing document amendments must use secret ballots. Current board members running for re-election are explicitly barred from accessing, handling, or counting ballots. Show of hands and email polls are non-compliant for these vote types. ### What the Law Requires WUCIOA requires secret ballots for board elections, board member removals, and governing document amendments (RCW 64.90.515). This applies to all common interest communities in Washington, not just those created after 2018. Washington has approximately 8,500 common interest communities subject to this requirement. - **Ballot secrecy is mandatory.** Voters must be able to cast their ballot without anyone knowing how they voted. Participation tracking (knowing who voted) is permitted and encouraged for quorum purposes, but linking a specific voter to their specific ballot choices is prohibited. - **Ballots must be opened and counted in a documented process.** Results must be recorded in the meeting minutes. - **Quorum is not required** if proper ballot handling procedures are followed. This is a significant departure from how many boards have historically operated. - **Incumbents and candidates are barred from ballot access.** Any current board member who is running for re-election, or any candidate, may not access, handle, or count ballots in elections where they have a personal interest. Boards need to designate a neutral party — a non-candidate homeowner, a committee, or a third-party service — to manage the ballot process. - **Write-in candidates must be accommodated** in board elections where applicable. ### What Boards Need A compliant system must be able to: - Verify voter identity and eligibility - Record participation (for quorum tracking) - Keep ballot choices confidential - Handle weighted voting for multi-property owners - Support proxy voting where authorized - Accommodate write-in candidates - Produce auditable results - Exclude interested parties from the counting process Most Washington HOAs have historically run elections by show of hands, voice vote, or informal email polls. All of these methods are now non-compliant for the specific vote types covered by the secret ballot requirement. Board actions taken using non-compliant election procedures can be challenged and invalidated in court. ### How My HOA Voice Addresses This The Voting module tracks who voted without recording how they voted. Board members and candidates are automatically locked out of ballot access for elections in which they have a personal interest. Weighted voting, proxy voting, and write-in candidates are all supported. Results are tabulated automatically and the full audit trail is preserved. --- ## Page: Fee-Free Payments (https://myhoavoice.com/compliance/fee-free-payments) **Direct answer:** Under WUCIOA (RCW 64.90.085, effective January 1, 2026), Washington HOAs must provide at least one payment method for assessments that carries no fee to the homeowner. Credit card and platform convenience fees are permitted as long as a genuinely fee-free option — such as ACH bank transfer or check — is also available. ### What the Law Requires As of January 1, 2026, associations must offer at least one method for homeowners to pay assessments without incurring a service fee (RCW 64.90.085). The law does not prohibit offering payment methods that carry fees (such as credit card payments with processing charges). It requires that at least one fee-free option exists. Homeowners must have a path to pay their full assessment amount without any portion going to processing fees, convenience fees, or service charges. ### Two Compliant Paths 1. **Fee absorption model:** The HOA absorbs all processing costs on at least one payment method, so the homeowner pays exactly their assessment amount with nothing added. 2. **Physical checks:** Accepting physical checks carries no processing cost to either party and satisfies the requirement directly. Some platforms charge homeowners a convenience fee on every transaction. Under WUCIOA, this approach is compliant only if a genuinely fee-free alternative is also available and clearly accessible — not buried in fine print. ### How My HOA Voice Addresses This The Properties & Dues module supports both compliant paths. Boards can configure the platform to absorb processing fees on any payment method so homeowners pay their exact assessment amount. Acceptance of physical checks is also supported. Both satisfy RCW 64.90.085. --- ## Page: Board Meeting Requirements (https://myhoavoice.com/compliance/meeting-requirements) Washington HOAs must hold open meetings. All regular and special board meetings must be open to homeowners (not just board members). Key requirements effective January 1, 2026: - A minimum 15-minute homeowner comment period must occur at the beginning of every board meeting, before any votes are taken - Boards may not conduct substantive business by email between meetings — this effectively prohibits informal email votes on HOA matters - Written materials provided to board members before meetings must be made reasonably available to all owners - Remote participation for board members and homeowners is permitted and must be accommodated where possible My HOA Voice addresses meeting requirements through the Events module (scheduling with compliance notice timelines), the Documents module (distributing meeting materials to all owners), and the Communications module (delivery-tracked meeting notices). --- ## Page: Meeting Notice Timelines (https://myhoavoice.com/compliance/notice-requirements) Washington HOAs must provide advance notice of meetings within specific windows. Requirements effective January 1, 2026: - **Regular board meetings:** Either an annual schedule distributed to all owners at the start of the year, or 14 days formal notice before each meeting - **Special board meetings:** 3 days notice minimum - **Budget ratification meetings:** 14–50 days notice after the proposed budget is distributed to all owners - **Annual meetings:** 14–50 days notice What counts as valid notice: email (if the owner has opted in), first-class mail, or posting in a conspicuous location if the governing documents allow it. SMS alone is not sufficient for formal meeting notice. My HOA Voice automates notice delivery via email, SMS, and in-app notifications, with delivery tracking and documented timestamps for all meeting notices. --- ## Page: The 2028 Deadline (https://myhoavoice.com/compliance/2028-deadline) January 1, 2028 is the date when all legacy Washington HOA statutes are fully repealed. On that date: - RCW 64.32 (Horizontal Property Regimes Act), RCW 64.34 (Condominium Act), and RCW 64.38 (Homeowners Association Act) are repealed entirely - All communities in Washington operate exclusively under RCW 64.90 (WUCIOA) - Any provision in a community's CC&Rs, bylaws, or other governing documents that conflicts with WUCIOA becomes automatically invalid ### Why This Is More Disruptive Than 2026 The 2026 requirements were operational — change how you run meetings and elections. The 2028 requirements are structural — most communities will need to legally restate their governing documents. This process typically requires: 1. An attorney to review the existing CC&Rs and bylaws against WUCIOA 2. A supermajority vote of homeowners (typically 67%) to adopt restated documents 3. Recording the new documents with the county ### 2028 Preparation Timeline - **Now:** Audit governing documents for WUCIOA conflicts - **2025–2026:** Begin attorney review and identify required changes - **2026–2027:** Draft restated documents and begin homeowner education - **2027:** Schedule and run the supermajority vote - **Before January 1, 2028:** Record restated documents with the county Additional 2028 requirements include mandatory reserve studies (with annual updates and visual inspections every three years), fidelity insurance for all associations, property insurance covering common elements, accrual-based accounting, annual financial audits for associations with $50,000+ in annual assessments, and two-signature requirements for reserve fund disbursements. --- ## Page: Records & Transparency (https://myhoavoice.com/compliance/records-transparency) Washington HOAs must respond to owner records requests within specific timelines (effective January 1, 2026): - **Acknowledgment:** Within 10 days of receiving a records request - **Production:** Complete disclosure within 21 days of the request (or a timeline agreement with the owner) ### Records That Must Be Available to Owners - Meeting minutes (board and annual meetings) - Financial statements and budgets - CC&Rs, bylaws, and all amendments - Rules and regulations - Insurance policies - Contracts with vendors - Reserve study reports ### Records That May Be Withheld - Privileged attorney-client communications - Personnel records - Records involving pending litigation - Individual owner financial records (to other owners) ### Retention Requirements Financial records must be retained for a minimum of 7 years. Meeting minutes must be retained permanently. My HOA Voice's Documents module is configured for 7-year financial retention with permanent searchable storage and audit trails. --- ## Page: Resources for HOA Boards (https://myhoavoice.com/resources) Educational guides written for volunteer HOA boards, not attorneys. All articles are available at myhoavoice.com/resources. ### Available Articles **What Is WUCIOA? Washington State's HOA Law Explained** https://myhoavoice.com/resources/what-is-wucioa A plain-language guide to the Washington Uniform Common Interest Ownership Act — what it covers, what it requires, and how it affects every HOA in Washington State. WUCIOA is a comprehensive statute governing all common interest communities in Washington, replacing three older statutes (RCW 64.32, 64.34, 64.38) entirely by January 1, 2028. 9 min read **How to Run a WUCIOA-Compliant HOA Election: Step-by-Step** https://myhoavoice.com/resources/hoa-election-guide A complete step-by-step guide to secret ballot HOA elections under WUCIOA — from candidate nomination through ballot retention. Covers the full election process: announcing the election, accepting nominations, distributing ballots, managing the counting process (excluding interested parties), tabulating results, and retaining records. 12 min read **How Much Does HOA Management Software Cost in 2026?** https://myhoavoice.com/resources/hoa-software-cost A breakdown of HOA software pricing models — per-unit, flat-rate, and per-member — with real cost comparisons for communities of different sizes. Covers the three main pricing models used by HOA software vendors and what to watch for in each. My HOA Voice uses per-member (per-unit) pricing at $10/year, which is the most transparent model for communities of all sizes. 10 min read **My HOA Voice vs. Other HOA Software: An Honest Comparison** https://myhoavoice.com/resources/hoa-software-comparison Side-by-side comparison of My HOA Voice, Buildium, AppFolio, PayHOA, and Condo Control on price, features, WUCIOA compliance, and who each platform is best for. 11 min read **HOA Software for Small Communities Under 50 Units** https://myhoavoice.com/resources/small-hoa-management Most HOA software is built for 200+ unit communities. This guide covers what small HOAs actually need and which platforms won't overcharge you for features you don't use. At $10/member/year, a 25-unit HOA pays $250/year for the full My HOA Voice platform — making it one of the most cost-effective options for small communities. 9 min read --- ## Page: FAQ (https://myhoavoice.com/faq) ### Pricing & Trial **Q: What does $10/member/year actually include?** A: Everything. All 11 modules — Announcements, Documents, Events, Voting, Surveys, Communications, Properties & Dues, Member Directory, Links, Pet Registry, and the Notifications Suite — plus the Dynamic Homepage Builder, analytics, security logging, WUCIOA compliance tools, customer support, and all future updates. No add-ons. No per-module pricing. No surprises. **Q: Is there really a free trial? What's the catch?** A: No catch. You get 30 days of full access to every module and every feature — including premium add-ons like the AI Video Agent — with no credit card required. Your HOA environment is created instantly when you register. At the end of 30 days, you either subscribe or your data is retained for 90 days while you decide. We don't auto-charge you. **Q: What happens after the 30-day trial?** A: After your trial ends, you'll be prompted to subscribe at $10/member/year, billed annually. If you choose not to subscribe, your data is retained for 90 days so you can export it. There's no automatic charge, no contract, and no penalty for not subscribing. **Q: Are there any setup fees or hidden costs?** A: No setup fees. No onboarding fees. No support fees. No fees for adding users or modules. A 0.5% platform transaction fee applies to dues collected through the platform, on top of standard Stripe payment processing rates (e.g. 3.4% + $0.30 per card transaction). The $10/member/year subscription is the platform cost. **Q: How is a 'member' defined for billing purposes?** A: A member is one home or unit in your HOA. If your community has 150 homes, you pay $1,500 per year for the whole platform. Individual homeowners within each home don't count separately — only the number of homes/units matters. **Q: What is the AI Video Agent and does it cost extra?** A: The AI Video Agent is a premium add-on that uses your community's CC&Rs, bylaws, and meeting minutes to answer homeowner questions 24/7 and submit communications on their behalf. It's free to use during your 30-day trial. After the trial, contact us for post-trial pricing. ### Platform & Setup **Q: How do I get started? Do I need a demo first?** A: No demo required. Go to https://app.myhoavoice.com/register-organization and fill out one form with your HOA's basic info. You'll receive an email with a verification link — click it and your private HOA environment is provisioned instantly. The whole process takes under 5 minutes. **Q: How long does setup take?** A: Your environment is created instantly. You can be logged in and exploring the platform within minutes of registering. Adding your members, uploading documents, and configuring your modules can be done at your own pace — most boards have their core setup complete within a day. **Q: Can multiple board members have access?** A: Yes. You can invite as many board members as needed. Each gets their own login with role-based permissions — you control who can access what. Admin, board member, and homeowner access are all separate. **Q: Does My HOA Voice work for self-managed HOAs?** A: Yes, and that's exactly who we built it for. Self-managed HOAs and volunteer boards are our primary users. You don't need a property management company to use My HOA Voice — the platform is designed to be run entirely by volunteer board members. **Q: Can property management companies use My HOA Voice?** A: Yes. Property management companies can use My HOA Voice to manage multiple HOA communities. Contact us to discuss multi-community arrangements. ### Features & Modules **Q: How does electronic voting work?** A: The Voting module supports secret ballots, proxy voting, and weighted voting for owners of multiple properties. Ballots are designed so that who voted is tracked but how they voted is not — meeting WUCIOA's secret ballot requirements. Board members and candidates cannot access ballots in which they have a personal interest. Results are tabulated automatically. **Q: How does dues collection work?** A: The Properties & Dues module integrates with Stripe Connect to process payments. Homeowners can pay online via credit card, debit card, or ACH bank transfer. Recurring assessment schedules are supported. The platform supports a fee-free payment option for homeowners (WUCIOA/SB 5129 requirement). A 0.5% platform transaction fee applies to dues collected, plus standard Stripe payment processing rates (e.g. 3.4% + $0.30 per card transaction). **Q: What is the fee-free payment option?** A: Washington State's SB 5129 requires HOAs to offer at least one payment method that doesn't charge homeowners a fee. My HOA Voice supports two compliant approaches: (1) the HOA absorbs processing fees on any payment method so homeowners pay their exact assessment amount, or (2) the HOA accepts physical checks, which carry no processing cost. Both satisfy the requirement. **Q: How does the Communications module work?** A: The Communications module allows direct, audited communication between the board and individual homeowners. Each communication gets a type (architectural review, violation notice, maintenance request, etc.), a status, and a permanent record. All communications are logged with timestamps and delivery receipts. Homeowners can be notified via email, SMS, and in-app notification. **Q: What is the Dynamic Homepage Builder?** A: The Homepage Builder lets you create a customized landing page for your HOA community within the platform. You can add your community's name, logo, and description, toggle which modules are visible to homeowners, and arrange the layout. It's the first thing homeowners see when they log in. **Q: Can I turn modules on or off?** A: Yes. Every module can be toggled on or off to match your community's needs. You only surface what's relevant to your homeowners, keeping their experience clean and simple. ### WUCIOA & Compliance **Q: Does my HOA have to be in Washington State to use My HOA Voice?** A: No. My HOA Voice works for any HOA anywhere in the United States. Washington State compliance features (WUCIOA/SB 5129) are built into the platform and included in the $10/member/year price, but they're optional tools — not limitations. HOAs outside Washington simply won't need those specific compliance features, but they get everything else. **Q: What is WUCIOA and why does it matter?** A: WUCIOA is the Washington Uniform Common Interest Ownership Act — a comprehensive law that now applies to all HOAs, condominiums, and cooperatives in Washington State following Senate Bill 5129 (signed April 2025). It requires secret ballot elections, open meeting procedures, fee-free payment options, and detailed records management. Full enforcement began January 1, 2026. January 1, 2028 is when all legacy HOA laws are repealed. **Q: Which WUCIOA requirements does the platform address?** A: The platform directly supports: secret ballot elections (Voting module), fee-free payment option (Properties & Dues module), 14-day meeting notice requirements (Events module), open meeting procedures and owner comment periods (Events module), document retention and sharing requirements (Documents module), and audit logging for all board communications (Communications module). **Q: Is the platform a legal compliance guarantee?** A: No. My HOA Voice provides tools to help your board implement WUCIOA-compliant processes, but the platform is not a law firm and does not provide legal advice. For complex compliance questions, we recommend consulting with a Washington State HOA attorney. Our compliance guide at myhoavoice.com/compliance is a good starting point. ### Support & Data **Q: What kind of support is available?** A: Customer support is included at no extra cost. We're a Washington State-based team — no offshore call centers. Email us at info@myhoavoice.com. We typically respond within 24 hours during business days. **Q: Can I export my data if I decide to leave?** A: Yes. Your data is yours. You can export member data, documents, communications history, and financial records at any time. We don't hold your data hostage. **Q: How is my community's data secured?** A: Each HOA community is hosted in a fully isolated tenant environment — your data is never commingled with other HOAs. The platform uses role-based access controls, complete security audit logging, and encryption for sensitive data. Payment processing is handled through Stripe, which is PCI Level 1 compliant. **Q: Can homeowners control their privacy settings?** A: Yes. The Member Directory is privacy-controlled by each individual homeowner. They decide what contact information and personal details are shared with other community members. --- ## Key Links - Homepage: https://myhoavoice.com - Features (all 11 modules): https://myhoavoice.com/features - Pricing: https://myhoavoice.com/pricing - WUCIOA Compliance Guide: https://myhoavoice.com/compliance - Secret Ballot Elections: https://myhoavoice.com/compliance/secret-ballot-elections - Fee-Free Payments: https://myhoavoice.com/compliance/fee-free-payments - Board Meeting Requirements: https://myhoavoice.com/compliance/meeting-requirements - Notice Timelines: https://myhoavoice.com/compliance/notice-requirements - The 2028 Deadline: https://myhoavoice.com/compliance/2028-deadline - Records & Transparency: https://myhoavoice.com/compliance/records-transparency - Resources for HOA Boards: https://myhoavoice.com/resources - FAQ: https://myhoavoice.com/faq - Start Free Trial: https://app.myhoavoice.com/register-organization - Contact / Schedule Demo: https://myhoavoice.com/contact - Summary version (llms.txt): https://myhoavoice.com/llms.txt