Frequently Asked Questions - My HOA Voice

Pricing

How much does My HOA Voice cost?

$10 per member per year - all 11 modules included. No hidden fees, no per-module pricing, no setup costs. Billed annually. For a 100-home community, that's $1,000 per year total.

Is there a free trial?

Yes. You get a 30-day free trial with access to every module and every premium feature - including the AI Video Agent. No credit card required to start. Payment is only required if you choose to subscribe after the trial ends.

What's included in the base price?

All 11 modules are included: Announcements, Documents, Events, Voting, Surveys, Communications, Properties & Dues, Member Directory, Links, Pet Registry, plus the notifications suite, analytics, dynamic homepage builder, and security logging. Washington State WUCIOA/SB5129 compliance features are also included at no extra charge. The only premium add-on is the AI Video Agent.

Are there transaction fees for dues collection?

A 0.5% platform transaction fee applies to dues collected through the platform, plus standard Stripe payment processing rates (e.g. 3.4% + $0.30 per card transaction). Per WUCIOA/SB5129 requirements, the platform supports a fee-free payment option - boards can absorb all fees or accept physical checks so homeowners pay their exact assessment amount.

Features

What modules are included?

My HOA Voice includes 11 integrated modules: Announcements, Documents, Events, Voting (WUCIOA secret ballot compliant), Surveys, Communications (with audit log), Properties & Dues (with fee-free payment option), Member Directory, Links, Pet Registry, and AI Video Agent (premium add-on). All 11 modules share a unified notification system and work together as one platform.

How does the voting module work with WUCIOA secret ballot requirements?

The Voting Module was built specifically for WUCIOA compliance. The system knows who voted, but not how they voted - preserving ballot secrecy. Incumbent board members are automatically blocked from accessing ballots in any election where they are a candidate, as required by SB5129. Full audit trails document results for compliance.

Does the platform handle fee-free payments as required by SB5129?

Yes. The Properties & Dues Module includes a fee-free electronic payment option that satisfies the WUCIOA/SB5129 requirement that HOAs must offer at least one fee-free way to pay dues and assessments.

What is the AI Video Agent?

The AI Video Agent is a premium add-on powered by your community's knowledge base (CC&Rs, bylaws, meeting minutes). It answers homeowner questions 24/7 and can submit communications on behalf of homeowners. It's available free during the 30-day trial. Contact us for post-trial pricing.

WUCIOA Compliance

Is My HOA Voice only for Washington State HOAs?

No. My HOA Voice works for any HOA in any state. Washington State WUCIOA and SB5129 compliance features are included in the base platform - they're a marketing focus for Washington HOAs, but they don't limit or cost extra for HOAs in other states. All HOAs pay $10/member/year for all 11 modules.

What WUCIOA requirements does the platform handle?

The platform addresses the following WUCIOA requirements by design: secret ballot elections (Voting Module), fee-free payment option (Properties & Dues Module), 14-50 day meeting notice requirements (Events Module), materials distribution to homeowners before meetings (Documents Module), 7-year record retention (Documents Module), and full audit logs for all communications (Communications Module).

What is the 2028 WUCIOA deadline?

By January 1, 2028, all Washington State HOAs must be in full WUCIOA compliance. Legacy HOA statutes are repealed on that date. CC&R provisions that conflict with WUCIOA are automatically invalidated. HOAs that haven't reviewed their governing documents for conflicts need to start that process now. Read the complete compliance guide.

Getting Started

How do I get started with My HOA Voice?

The fastest way is to sign up directly at app.myhoavoice.com/register-organization - fill out one form, verify your email, and your HOA's private environment is created instantly. No demo required, no credit card needed. You get a 30-day free trial with access to every module and premium feature. If you'd prefer a guided walkthrough first, you can also request a demo.

How long does it take to set up?

When you self-sign up, you receive a verification email immediately. Click the link and your HOA environment is created instantly. Configuring your modules, uploading documents, and inviting homeowners typically takes a few hours to a day. Most communities are fully up and running within 24-48 hours.

Do board members need technical expertise?

Not at all. My HOA Voice is designed for volunteer-run boards. The interface is simple and intuitive, and every module is built so that anyone can use it without technical training.